Refund policy

Saba Studios (Munyuthe Design Ltd) makes furniture to order, by hand, in Nairobi. Most pieces are custom-built for a specific client, which means our return policy works differently from a typical retail store — please read this before placing an order.

Custom / made-to-order pieces. Because these are built specifically for you, we do not offer change-of-mind returns once production has started. Before your piece leaves our workshop, we carry out a final quality inspection and share photo or video proof with you, and you're welcome to inspect it in person at our workshop by appointment, at no extra cost — this is the point to raise any concern, before the piece is delivered.

Ready-made / catalogue items. The same principle applies: we inspect every piece before it ships, and we don't accept change-of-mind returns given the cost and handling involved in furniture logistics. If your item arrives damaged or faulty, see "Damage and defects" below.

Damage and defects. We repair or refund manufacturing defects — faults in materials or workmanship — reported to us within 14 days of delivery, with photos or video of the issue. This doesn't cover damage from misuse, normal wear, or changes in humidity or climate after delivery. If a piece arrives damaged in transit, tell us before you sign the delivery note if at all possible, or contact us immediately if the damage isn't visible until you unpack it — while our courier is delivering your order, we remain responsible for it and will repair or replace transit damage at no cost to you, regardless of our courier's own insurance position.

Cancellations and deposits. Custom orders require a deposit before production begins (standard terms are 70% deposit / 30% balance before delivery — see your invoice for this order's exact split). If you cancel before production has started, we'll refund your deposit minus any costs we've already incurred on your order (for example, materials already sourced). Once production has started, the deposit is forfeited, as it covers material and labor already committed to your piece. Once a piece has been delivered and accepted (see "Damage and defects" above), no refund applies outside of that 14-day defect window.

How to reach us. For any return, refund, or defect query, contact sales@sabastudios.com or +254 713 009 718. Please include your order number and, for a defect claim, photos or video of the issue.