Terms of service

These terms apply to every order placed with Saba Studios (Munyuthe Design Ltd), whether through this website, WhatsApp, email, or in person. For a custom order, the terms on your signed proforma invoice apply alongside these — if the two ever conflict, the proforma invoice for your specific order governs.

  1. Written confirmation governs. Design details, prices, and delivery estimates discussed in person or by phone aren't final until confirmed in writing — by WhatsApp, email, or on a signed proforma invoice. If something discussed in a meeting isn't reflected in writing afterward, please ask us to confirm it before paying a deposit.
  2. Pricing and VAT. Unless a quote or invoice explicitly says "VAT inclusive," all prices — quoted verbally, on WhatsApp, on this website, or on a proforma invoice — are exclusive of 16% VAT, which is added as a separate line on your invoice. Delivery cost is also not automatically included in the item price unless it's explicitly stated as included on your quote or invoice — please confirm this before paying a deposit.
  3. Payment. Standard terms for a custom order are a 70% deposit before production begins and a 30% balance before delivery. The balance is due once we confirm your piece has passed final quality inspection and before it leaves our workshop.
  4. Design changes after a deposit is paid. Any change to a confirmed design — dimensions, materials, joinery, added features, or similar — after the deposit is paid may change the price and/or completion date. We'll tell you in writing what a change costs and why before proceeding, and won't act on a priced change without your written go-ahead.
  5. Timeline. Completion and delivery dates we give are our best estimate, not a guarantee. Custom furniture production can be affected by things outside our control — power outages, material availability, or delays in design approval on your side, among others. We'll tell you as soon as we know about a delay and give you an updated date.
  6. Inspection before delivery. Before a piece leaves our workshop, we carry out a final quality inspection and typically share photo or video proof with you. You're also welcome to inspect the finished piece in person at our workshop, by appointment, before delivery, at no extra cost.
  7. Delivery and damage in transit. Delivery is arranged by Saba Studios, including where we use a third-party courier. We remain responsible for your piece until it is delivered and a delivery note is signed at the delivery address — this applies regardless of our courier's own insurance arrangements, and if a piece is damaged in transit before the delivery note is signed, we will repair or replace it at no cost to you. Please inspect the piece before signing the delivery note and note any visible damage immediately. Where you arrange your own transport or collection, responsibility for transit damage passes to you once the piece leaves our premises in good condition.
  8. Manufacturing defects and warranty. We repair or refund manufacturing defects — faults in materials or workmanship — reported within 14 days of delivery, with photos or video of the issue. This does not cover damage from misuse, normal wear, changes in humidity or climate after delivery, or damage occurring after the piece has been accepted at delivery (see clause 7 for in-transit damage).
  9. Tax documents. We issue a KRA-compliant Etims invoice/receipt for every sale. If your organization requires additional tax documentation — such as a Tax Compliance Certificate (TCC) for a VAT refund claim (for example, diplomatic missions, UN agencies, and similar bodies) — this can be requested and we'll handle it on a case-by-case basis. Please raise this with us before paying a deposit so we can confirm whether we can meet your timeline.
  10. Cancellations and refunds. See our Return & Refund Policy, which applies alongside these terms. For a specific custom order, the terms on your signed proforma invoice govern if there's ever a conflict between the two.
  11. Product representation. We do our best to represent our pieces accurately, but colors and finishes may appear differently on your screen depending on your device, and natural wood grain and stain absorption vary piece to piece — we don't guarantee an exact match to a photo.
  12. Communication channel. WhatsApp and email are our official channels for order updates, approvals, and confirmations, alongside the proforma invoice itself for custom orders. Please keep confirmations (design approval, price changes, delivery address, delivery date) in one of these written channels.

Contact. Questions about these terms can be sent to sales@sabastudios.com or +254 713 009 718.